Happy Brick Land® is operated by JNE Austrading Pty Ltd.
We are committed to providing fair and transparent after-sales support in accordance with the Australian Consumer Law (ACL).
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
1. Change of Mind
We do not offer refunds or exchanges where you simply change your mind, including where:
- You no longer want or need the product;
- You find the product cheaper elsewhere;
- You change your preference after purchase;
- You ordered the wrong product;
- You mistakenly believed a display product included a LEGO® set or model where the product page clearly stated otherwise.
This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.
2. Faulty, Damaged or Incorrect Products
If your product is faulty, damaged, incorrectly supplied, missing components or does not match its description, please contact us at:
Please provide your order number, a description of the issue and photographs or video where appropriate.
We may inspect or assess the product before confirming the appropriate remedy.
Depending on the nature of the issue, we may provide:
- Repair
- Replacement
- Refund
- Replacement parts or another appropriate remedy
Major Problems
If a product has a major problem under the Australian Consumer Law, you may choose between a refund or replacement.
A major problem may include circumstances where the product is unsafe, substantially different from its description, or cannot be used for its normal purpose and cannot easily be fixed within a reasonable time.
Minor Problems
If the problem is minor, we may first offer a free repair.
If the problem cannot be repaired within a reasonable time, other remedies such as a replacement or refund may become available.
These rights cannot be restricted by our own return periods or warranty conditions.
3. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply in addition to any warranty provided by Happy Brick Land®.
4. Two-Year Warranty
In addition to your rights under the Australian Consumer Law, eligible Happy Brick Land® products are covered by a 2-year warranty against manufacturing defects, beginning from the date of delivery.
During this 2-year warranty period, where a covered manufacturing defect is confirmed, we may provide an appropriate remedy such as:
- Repair
- Replacement
- Replacement parts
- Refund where appropriate
The remedy will depend on the nature of the issue and your rights under applicable law.
This 2-year warranty is an additional benefit and does not limit or replace your rights under the Australian Consumer Law.
Your ACL rights may continue to apply even after the 2-year warranty period has expired.
5. What the Warranty Does Not Cover
Our voluntary 2-year warranty does not cover damage caused by:
- Misuse or improper handling;
- Incorrect installation or assembly;
- Accidental damage after delivery;
- Unauthorised modification or repair;
- Failure to follow supplied instructions;
- Normal wear and tear;
- Damage caused by improper storage or maintenance.
These exclusions apply to the voluntary warranty only and do not exclude any rights that cannot lawfully be excluded under the Australian Consumer Law.
6. Return Shipping for Faulty Products
If a product is confirmed to have a fault covered by the Australian Consumer Law or our applicable warranty, we will cover or reimburse reasonable return shipping costs where required.
Please contact us before returning the product so that we can provide return instructions.
Do not return products without prior authorisation.
For large, heavy or difficult-to-return faulty items, we will arrange an appropriate return or collection method where required.
Customers should keep receipts for any reasonable return postage costs they are asked to pay, as these may be reimbursed once the fault is confirmed.
7. Transit Damage
If your order arrives visibly damaged, please contact us as soon as reasonably possible at:
Please provide:
- Your order number;
- Photos of the outer packaging;
- Photos or video of the damaged product;
- Details of the damage.
Please do not discard the packaging until we have completed our assessment.
Prompt notification helps us investigate the issue with the carrier, but it does not remove or limit any rights you may have under the Australian Consumer Law.
8. How to Make a Return or Warranty Claim
To request a return, refund, replacement, repair or warranty service:
- Contact service@happybrickland.com.au.
- Provide your order number and details of the issue.
- Include photos or video where relevant.
- Wait for our return or assessment instructions before sending the product back.
- Where a return is required, use the authorised return address and shipping method we provide.
Proof of purchase may be required.
A faulty product does not need to be in its original packaging in order for you to exercise applicable ACL rights.
9. Cancellations
If your order has not yet been dispatched, please contact us as soon as possible if you wish to cancel it.
Where cancellation is possible, we will refund the applicable amount to the original payment method.
Once an order has been dispatched, cancellation may no longer be possible. Any return after dispatch will be handled under this policy and applicable consumer law.
10. Refund Processing
Approved refunds will be issued to the original payment method.
We generally process approved refunds within 1–3 business days after the return has been assessed or the refund has otherwise been approved.
Your bank, card issuer or payment provider may require additional time before the funds appear in your account.
11. Contact Us
For return, refund, replacement, repair or warranty enquiries, please contact:
Happy Brick Land®
Operated by JNE Austrading Pty Ltd
Victoria, Australia
Email: service@happybrickland.com.au
Business Hours: Monday to Friday, 9:00 am – 6:00 pm (AEST)
