FAQs
How can I check my order number?
Once your order is shipped, you will receive a shipping confirmation email with the tracking number.
How long will it take to get my order?
The delivery time for your order can vary based on your location. Typically, orders are dispatched within 48 hours, excluding holidays when there might be a delay. it may take approximately 2-7 business days. If you opt for express shipping through multiple channels, the delivery could be faster, taking 1-3 business days.
You can find the exact shipping details in our shipping policy
Please note that these are estimated times and can be subject to factors such as your location and local delivery conditions.
Why choose us？
We are not satisfied with the pure building block design, we want to make the building block better displayed, able to glow with unparalleled brilliance day and night, let the lighting kit and building blocks be perfectly combined. Just like our brand philosophy: Delight Day And Night
We have a unique design, interesting gameplay, and lifelike display effects, we want all friends who own our products to have the same happiness as us.
Of course, compared to some "high-priced" brands, we are more affordable.
Do The Products Fit With Other Brick Products On The Market?
Yes.
What's the warranty period for your products?
Funwhole product enjoys a 2-year warranty from the date of order. HappyBrickLand wall mount frames enjoys one-year warranty.
Construction and Safety of Building Block and Lighting Fixture Materials
Third-Party Tested: Each product undergoes independent testing to ensure safety and quality.Compliance with Standards: We adhere to national and international safety standards, including but not limited to the 3C certification.
If the Funwhole light is not turning on, how can I troubleshoot the issue？
This is some troubleshooting methods,
- Unplug all the cables on the expansion board
- Plug the USB cable into one port of the expansion board
- Plug in the cables inserted initially on the expansion board one by one
- All lights are not working, which means the expansion board is damaged.
Other lights are on, but all of them are off when connected to one wire, which means a short circuit in that wire.
What should I do if the building blocks/decorative lights are damaged or missing parts?
First method：Mark and Photo Documentation: Mark the damaged parts in the instruction manual (please indicate the step number where the damage was noticed) and take clear photos of the damaged components.
Order Information: Provide us with your order number or the shipping address associated with the order.Please send the list and photos of the damaged parts to us via the contact methods listed on your after-sales card. You can reach us through:
📩Email: service@funwhole.com
📝Whatsapp: +8615766027957
🔎FUNWHOLE Facebook Message
Second method： you can scan the QR code on the after-sales card to access our online form for submitting a replacement request.
Since our replacement are shipped from China, it typically takes about 7-12 days for the items to be delivered to you.
Is it possible to insert a USB directly into a household power outlet?
The lights in our set are providing a maximum total of 5 volts. While it is possible to power them using a normal mobile phone power bank via the USB port or a USB phone battery charger, we would like to advise you on some considerations.
However, please be aware that it is not recommended for prolonged use. The higher voltage may cause the lights to generate more heat, potentially shortening their lifespan. Additionally, prolonged use of a higher voltage power source may increase the risk of the lights burning out.
What does the number in the circle and square on the instruction manual mean?
They're referring to the size of certain blocks in terms of studs (those little bumps on the LEGO®️-like pieces).
What does the 'x' following the number (e.g., 1x or 4x) on the instruction manual mean?
The "x" after a number in the context of building blocks or LEGO pieces typically refers to the number of studs or connection points on the piece. For example:1x means the piece has one stud, which is a single point of connection.4x means the piece has four studs, allowing it to connect with four other pieces along its length.These notations are used to describe the dimensions of the building block in terms of how it will interact with other pieces in the set
Do you have online PDF instructions?
Our products include paper instructions. If you need the PDF instruction, you can find it on this link: https://happybrickland.com.au/pages/instructions
If you cannot find or download the instruction manual you want, please contact our customer service team via email: service@happybrickland.com.au
What should I do if the paper manual is incorrect or damaged?
You have a couple of options to obtain a replacement:
Request a Paper Replacement: If you prefer a physical copy, please let our customer service team know. We will arrange for a new paper instruction manual to be sent to you at no additional cost.
Scan QR Code for Replacement Request: Alternatively, you can scan the QR code provided on your after-sales card. This will take you to an online form where you can submit a request for a replacement instruction manual.
